How to reach us
Contact us
Most questions are about a car you have already reserved, and those are answered fastest by the local supplier whose details sit on your booking voucher; here is exactly who to contact for what, with no run-around.
Who handles what
Think of it in two boxes. Anything attached to a specific car (your dates, the extras you added, a cancellation, the pickup time at the airport) is handled by the local supplier, because they are the ones holding that car for you. The supplier's name, reference number, and a phone number are printed on the voucher you receive at the booking step. That is the contact that actually moves your reservation.
The other box is questions about this site itself: a page that reads wrong, a link that does not go where it should, or a general query about how booking works in Albania. We want that feedback, so email us at info@tiranacarhire.com and we will get back to you, usually within a working day.
One practical note for arrivals at Tirana Airport: TIA has a single, compact terminal, so the handover is quick once you have the supplier's number to hand. Keep the voucher open on your phone before you clear baggage reclaim and you will not be hunting for it in the hall.
Where to go, depending on your question
About a booking
Changes, cancellations, extras, pickup timing, a late flight: contact the supplier using the details on your voucher and confirmation email. They hold the car, so they can act on it the same day.
About the site
Spotted a mistake or have a general question about hiring in Albania? Email us and we aim to reply within one working day. For anything tied to a specific reservation, the supplier voucher is still the quicker route.
info@tiranacarhire.comNot booked yet and just want to see what is available for your dates? Start at the search step; you can compare cars first and only commit once the price and terms suit you.
Common contact questions
I already booked a car. How do I change or cancel it?
Changes and cancellations for a specific car are handled with the local supplier, not with us. Your booking voucher carries the supplier's own contact details and reference number. Use those to amend dates, adjust extras, or cancel within the free-cancellation window. If you cannot find the voucher, check the confirmation email from the booking step.
Can I email or phone you directly?
You can email us at info@tiranacarhire.com for general questions about the site or choosing a car, and we aim to reply within one working day. There is no phone line: for anything tied to an actual reservation, the supplier on your voucher is the faster route, since they hold the car, the keys, and the local phone number.
Who do I speak to at pickup if there is a problem?
The supplier who meets you. Their name and a phone number are on the voucher, and at Tirana Airport (TIA) the handover happens at or just outside the single arrivals hall. Walk the car together, photograph any existing marks, and raise anything odd before you sign and drive off.
My flight is delayed or arriving late at night. Who should I tell?
Tell the supplier, using the number on your voucher. Most suppliers at TIA track flights and will wait for a delay, but a quick message removes any doubt. If your arrival slips past midnight, that same contact confirms whether an out-of-hours collection applies; it is always shown in the price before you book.
I have a question about the site itself, not a booking.
General site feedback (a broken link, a confusing page, a suggestion) is welcome at info@tiranacarhire.com. For anything booking-related, the supplier voucher is still the faster route, since they hold the car.
Most answers start at the search step
Compare live prices and terms from local suppliers, and the contact details you will need land on your voucher the moment you book.
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